Give Customers a Portal They'll Actually Use
Reduce support tickets and improve retention with self-service portals — order tracking, invoices, support tickets, and account management in one place.
What We Build
Portal Features
Account Dashboard
Personalized overview of orders, subscriptions, and account status.
Order & Invoice Management
Real-time order tracking, invoice downloads, and payment history.
Support Ticket System
Raise, track, and resolve support requests without calling your team.
Document Center
Contracts, reports, and shared files organized by client.
Notifications & Alerts
Email and in-app alerts for order updates, renewals, and deadlines.
Role-Based Access
Multi-user access with admin, manager, and viewer roles per account.
Tech Stack
What We Use & Why
Next.js
Fast, SEO-friendly portal with server-side rendering for data-heavy pages.
NextAuth / Auth0
Secure authentication with SSO, MFA, and social login support.
PostgreSQL
Relational data for accounts, orders, and support tickets.
Stripe
Payment history, invoice generation, and subscription management.
AWS S3
Secure document storage with signed URL access.
Intercom / Crisp
Live chat integration for escalation from self-service to human support.
How We Work
Our Process
01 — Journey Mapping
Identify the top 5 reasons customers contact support and design self-service flows.
02 — Portal Design
Wireframe the dashboard, navigation, and key workflows.
03 — Build & Integrate
Connect to your existing backend, CRM, and billing systems.
04 — White-Label & Brand
Apply your brand identity — colors, logo, and domain.
05 — Launch & Measure
Go live with analytics to track self-service adoption and ticket deflection.
Ready to get started?
Tell us what you need. We'll scope it out — free, no obligation.